FAQs
Product Care
Q: How do I get the best burn from my candle?
A: Always trim your wick to ¼ inch before each burn. Let your candle burn long enough for the melt pool to reach the edges to avoid tunneling. Never burn a candle for more than 4 hours at a time, and never leave it unattended.
Q: What wax do you use?
A: Our candles are made with a luxurious blend of coconut, soy, and apricot wax for a clean, even burn with a beautiful scent throw.
Q: Are your candles safe?
A: Yes! We use clean fragrance oils and premium wicks. Always follow proper candle safety guidelines for the safest burn.
💧 Body Oils & Self-Care
Q: How do I use the body oil?
A: Apply to clean, damp skin after a bath or shower for the best glow and hydration. A little goes a long way!
Q: Can I use the body oil on my face?
A: Our body oils are formulated for the body. If you have sensitive skin, we recommend patch testing first and avoiding your face unless stated otherwise.
Q: How should I store my oils?
A: Store your body oils in a cool, dry place away from direct sunlight to maintain their quality.
📦 Orders & Shipping
Q: How long will it take to get my order?
A: Orders ship within 2–4 business days. You’ll get a tracking number once your order ships. Delivery time depends on your location.
Q: Where do you ship?
A: We currently ship within the U.S. Please email us for special international requests!
Q: Can I change or cancel my order?
A: Please contact us within 24 hours if you need to change or cancel an order. We’ll do our best to help!
🔄 Returns & Exchanges
Q: What is your return policy?
A: Due to the handmade nature of our products, all sales are final. If there’s an issue, please reach out we’ll make it right!
📧 Contact
Q: How can I reach you?
A: Email us anytime at glimessentials01@gmail.com we love to help!
Thank you for supporting Glim Essentials! Your trust means everything to us.